Matthew Rawls
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Matthew Rawls hat einen Kommentar hinterlassen
Hi Alexa. Were you able to get this figured out?
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Matthew Rawls hat einen Post erstellt
Is it possible to keep the same host mapping for multiple brands, so there's no difference in Help Center URL for customers?
I want my users to be able to be properly segmented based on brand, but currently I have to have 2 separate urls for each brand. Can I keep the same endpoint URL for customers while still segregati...
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Matthew Rawls hat einen Post erstellt
End user can see an internal only field upon submitting a ticket request
I have a customer who is being asked to fill in an internal-only agent field when creating a new support ticket. So far as I know, it's only happening to this one customer, and I've confirmed they ...
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Matthew Rawls hat einen Kommentar hinterlassen
Samantha Chavez Thanks for this! I created something really similar to this as a workaround. But any one looking for a similar answer, this will work great.
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Matthew Rawls hat einen Post erstellt
Is there a way I can direct users to the sign in page when searching the help center instead of showing "no results"?
BeantwortetCurrently, all our users must be signed in to view any help articles. However, anyone can search from the home page. If users are not signed in, they will receive "no results" for their search. Can...