Shaun Murray
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Shaun Murray hat einen Post erstellt
Facebook Messages Causing Phone Issues Workaround
Currently, every Facebook Messages ticket we receive causes our agents to not be able to receive or make calls from Zendesk Talk. In our tickets with Zendesk, they said there is an outage causing t...
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Shaun Murray hat einen Kommentar hinterlassen
Hi Chin, {{ticket.ticket_field_option_title_<field ID number>}} is the placeholder you will want for those.
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Shaun Murray hat einen Kommentar hinterlassen
Hi Barry Neary Thank you for letting us know it is on the roadmap to address. My company was planning to switch to Omnichannel with Skill Based routing this month, but we will be needing to delay u...
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Shaun Murray hat einen Kommentar hinterlassen
Hi Barry Neary Thank you for the frank and swift answer! So it is not working in the way the article states. Please amend the article to prevent companies from switching to Omnichannel expecting th...
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Shaun Murray hat einen Kommentar hinterlassen
My company is planning to switch to Omnichannel this month. We had put it off until Skills-Based Routing and Skills timeouts were available. If this feature is not working for Talk we will have to ...
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Shaun Murray hat einen Kommentar hinterlassen
Hello all! My company is working on migrating to messaging but I cannot find one answer. When converting from the Web Widget (Classic) to the new Web Widget will we need to change the script on our...
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Shaun Murray hat einen Kommentar hinterlassen
I am trying to use a custom number field as a placeholder for another number field. It fails validation and won't let me save the trigger because placeholders aren't numbers. Is there any workaroun...
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Shaun Murray hat einen Kommentar hinterlassen
Thank you, Dane, I ended up using a drop-down field which can be set using placeholders, and any drop-down fields apply the selected option as a tag. This is working well for our use case (where we...
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Shaun Murray hat einen Post erstellt
Use Placeholders in Add Tags action
I would like to use a placeholder as part of a tag in the add tags action of a trigger. Is this something that is possible?
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Shaun Murray hat einen Kommentar hinterlassen
I would like to hide specific groups in the Assignee field from some groups. We have two brands and have some brand-specific groups set up. We have some agents (usually new agents still learning th...