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Elevate Admin hat einen Post erstellt
New Admin Centre Team Pages
BeantwortetPlease add a way to clearly show which team are taking up agent seats/silences - this is sorely needed.
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Elevate Admin hat einen Kommentar hinterlassen
Hi DJ, Would there be a way to create a more restricted role without taking up agent seats? To clarify, I am not looking to add permissions, rather, to take them away further...
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Elevate Admin hat einen Kommentar hinterlassen
Hi DJ - Is there a way to create an even more restricted role and for it to not take up agent seats? I wish to further the limit light agent role, or create a more limited role that doesn't take ...
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Elevate Admin hat einen Kommentar hinterlassen
I would like to turn off some features for Light Agents - currently my options are greyed out. The most pressing are the lights agents ability to view customer lists - as this is a data privacy ri...
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Elevate Admin hat einen Post erstellt
How do I disable the "Feature Usages" panel for certain roles/agents?
Hi, I have a multibrand set up in Zendesk. Each brand has a group of agents, sitting in different offices globally. Agents are restricted to being only able to see information and tickets related...
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Elevate Admin hat einen Kommentar hinterlassen
Hello, I have the same requirements too but am on the support enterprise suite plan. I can't edit those settings for light agent users as mentioned above - they are greyed out and un-clickable. An...
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Hi, can this be rectified yet? It is very odd that this works for most channels but whatsapp.
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Elevate Admin hat einen Kommentar hinterlassen
How would I use triggers for time? Would this be something else? For example, I want agents to take an action 2 weeks after the last contact. How would I do time based triggers?
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Elevate Admin hat einen Post erstellt
IVR Language Selecting - Voicemail cannot be assigned to the correct language
I use an IVR menu to have callers select the right language. Once they select their language, their call gets routed to an operator who speaks their language. If there are no operators available ...
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Elevate Admin hat einen Kommentar hinterlassen
Can visibility of this be restricted by agent group? This is sorely needed, especially for multi-brand set ups.