
TJ Pais
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TJ Pais hat einen Kommentar hinterlassen
Stephan Plockhotnov - thats awesome. Can you share some guidance ?
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TJ Pais hat einen Kommentar hinterlassen
Hi Orsolya, If we had to calculate this ourselves, how would we utilize Google analytics and Explore to get deflection rate? Has anyone in the community created a custom dashboard yet?
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TJ Pais hat einen Kommentar hinterlassen
Hi Alina, I added a meeting to discuss my Use Case. I would like to see and discuss how your feature could assist with Reporting. I added more information to this thread. https://support.zendesk.co...
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TJ Pais hat einen Kommentar hinterlassen
Hi Alina, Group 1 = Manager 1 + team Group 2 = Manager 2 + team Group 3 = Manager 3 + team Group 4 = Manager 4 + team Group 5 = Manager 5 + team Group 6 = Director + Groups ( 1 to 3) Group 7 = Exe...
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TJ Pais hat einen Kommentar hinterlassen
The requirements I have so far would be: Group 1 = Manager 1 + Team(A + B +C) Sub Group 1.1 = Team A Sub Group 1.2 = Team B Sub Group 1.3 = Team C Group 2 = Manager 2 + Team (D + E + F) Sub Gro...
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TJ Pais hat einen Kommentar hinterlassen
Is there a timeline for this feature? Or an app in the marketplace that help with this?
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TJ Pais hat einen Kommentar hinterlassen
This would be great. Is there any timeline for such a feature?