TJ Pais

1. Community
2. Feedback - Reporting and analytics (Explore)
3. A way to measure % of customers deflection for Guide

Stephan Plockhotnov - thats awesome. Can you share some guidance ?

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• TJ Pais
• Erstellt 6. Juni 2023 20:40
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. A way to measure % of customers deflection for Guide

Hi Orsolya, If we had to calculate this ourselves, how would we utilize Google analytics and Explore to get deflection rate? Has anyone in the community created a custom dashboard yet?

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• TJ Pais
• Erstellt 5. Juni 2023 23:55
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Creating Subgroups to Manage Departments

Hi Alina, I added a meeting to discuss my Use Case. I would like to see and discuss how your feature could assist with Reporting. I added more information to this thread. https://support.zendesk.co...

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• TJ Pais
• Bearbeitet 16. November 2021 21:43
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Grouping Groups / Add Hierarchy to groups

Hi Alina,  Group 1 = Manager 1 + team Group 2 = Manager 2 + team Group 3 = Manager 3 + team Group 4 = Manager 4 + team Group 5 = Manager 5 + team Group 6 = Director + Groups ( 1 to 3) Group 7 = Exe...

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• TJ Pais
• Erstellt 27. August 2021 20:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Grouping Groups / Add Hierarchy to groups

The requirements I have so far would be: Group 1 = Manager 1 + Team(A + B +C)  Sub Group 1.1 = Team A Sub Group 1.2 = Team B Sub Group 1.3 = Team C   Group 2 = Manager 2 + Team (D + E + F) Sub Gro...

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• TJ Pais
• Erstellt 26. August 2021 22:31
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Grouping Groups / Add Hierarchy to groups

Is there a timeline for this feature? Or an app in the marketplace that help with this?

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• TJ Pais
• Erstellt 25. August 2021 23:04
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Creating Subgroups to Manage Departments

This would be great. Is there any timeline for such a feature?

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• TJ Pais
• Erstellt 25. August 2021 23:03
• 0 Stimmen