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Elisa

Beigetreten 27. Okt. 2023

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Letzte Aktivität 09. Feb. 2024

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Community-KommentarZendesk AI EAP - Generative AI

Hi Elina, unfortunately at the moment we still have the problem

Kommentar anzeigen · Gepostet 09. Feb. 2024 · Elisa

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PostZendesk AI EAP - Generative AI

Hello,

we are encountering problems giving the right answers to users who are interecting with the BOT.

It often happens that the intent is correct, and we have an answer set for that, but for some reason the BOT is returning a different answer, one that should be proposed with specific training questions. The problem is that we are not able to understand why this is happening, the training questions are very different from the actual question of the user

Gepostet 27. Nov. 2023 · Elisa

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KommentarUsing legacy AI agent functionality

I cannot turn on generative reply on and existing BOT because the Setup tab the section "if the bot finds relevant articles" is not present

I find the section only if I create a new BOT but that would mean to recreate all the answers of the existing BOT 

Kommentar anzeigen · Gepostet 27. Okt. 2023 · Elisa

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