Lisa Tam

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Introduce 'Wait for Customer Response' Step to Flow Builder

Hi Rachael.Thanks for your feedback. Have you considered using the Ask for details step? This step type will pause and wait for the end user to fill out the form, one field at a time.

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• Lisa Tam
• Erstellt 11. Juli 2023 05:51
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Allow "Show Help Center Articles" step for private help centers

Hey Kyle,Thanks for sharing your feedback! I have great news to share, we have recently released supporting restricted articles for the Show help centre article step. For more information, see this...

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• Lisa Tam
• Erstellt 6. Juli 2023 00:13
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Answer bot support for date and number type custom field

Hi Akash,Thanks for sharing your feedback. Can you share more information on the problem you're wanting to solve with date, numbers and regex  custom fields where text/dropdowns can't solve? 

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• Lisa Tam
• Erstellt 8. Mai 2023 03:29
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Connect other Flows from Present Options step

Hi all,Thank you for sharing your feedback on this request. This is definitely something we want to explore further as we see the value of suggesting answers to help guide the end user to their ans...

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• Lisa Tam
• Erstellt 5. Mai 2023 05:40
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

Hey all, button links have been released. You can now add button links to message steps and carousel in your answer flow so end users who click on the button can be redirected to an external link, ...

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• Lisa Tam
• Bearbeitet 31. März 2023 03:09
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Support for the Ukrainian language in Flow builder

Hi Maxim,Thank you for taking the time to provide some product feedback. To clarify the use case, this is for adding Ukranian to auto-translations for the end users as shown below? 

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• Lisa Tam
• Erstellt 27. März 2023 04:55
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging Bot flow

Hey Yasser,Thanks for your feedback. Are you wanting to copy answers between different bots or within the same bot? If the latter you can work around this by copying and pasting the bot flow conten...

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• Lisa Tam
• Bearbeitet 2. März 2023 04:34
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1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in a conversation bot

Hi Aron Diploma, external_id is planned for end Q1 23 release.Raphaël Péguet - Officers.fr, authenticated user email variable is also planned for end Q1 23 release 

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• Lisa Tam
• Erstellt 28. Februar 2023 05:54
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1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding branching conditions

Hey Rachael, Would the collect information step help with your use case where you can collect information from the end user via a form dropdown? This data can then be used with Branch by condition.

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• Lisa Tam
• Erstellt 24. Februar 2023 02:51
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1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding branching conditions

Hey Walter,Can you share your use-case where you need more than 6 branches? I'm wondering if nested conditions could help with your use case.

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• Lisa Tam
• Erstellt 24. Februar 2023 02:46
• 0 Stimmen