Lisa Tam
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Neueste Aktivität von Lisa Tam-
Offizieller Kommentar Hi there, Thank you for the feedback. We understand the current out of the box feedback flow does not provide insights to help understand if the bot are successfully solving your customers problems...
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Hey there, Thanks for your suggestion. We understand the Flow Builder's automatic translations may not always be ideal and having more control here can help. I'll log this one for future considerat...
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Hi Brianne, Thank you for sharing your feedback! We understand the current fallback flow experience can be frustrating for end users. However we currently do have plans to provide more configurable...
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Hey there! Thank you for the feedback. We understand that managing large flows can be difficult and time consuming. We currently have plans for next year to improve this experience, making it easi...
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Hi Paul K, Thank you for the suggestion! At this stage there are no immediate plans to support Finnish language but I will take your feedback in for future consideration. Thanks!
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Hi Rebecka Linnér Thank you for the feedback! We understand enabling end users to return to Answer Bot with subsequent questions is beneficial as it may result in faster resolutions. We will take t...
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Hi Conor Jordan The feedback flow is currently not customizable but it is something we are planning to support in the near future where you can customize the text or disable it.
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Hi Dustin Swayne It is currently not possible to configure a step to start over. The start over option is only available with the feedback step. However we have plans in future to make improvements...
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Hi Rex Lai and AMU Cx Lead We are currently looking at how to make it easier for the user to navigate to another answer by simply typing in their question but I'm keen to understand the use case wi...
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Hi @...You can create a custom ticket field (must be text type) to collect that additional information. You can find more information on how to do that from this article.