Erkin Yaşar

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+1

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• Erkin Yaşar
• Erstellt 30. Dezember 2022 06:20
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1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Any Update on this issue?

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• Erkin Yaşar
• Erstellt 23. Dezember 2022 13:14
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

Any update on this issue?  

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• Erkin Yaşar
• Erstellt 7. September 2022 11:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Triggers and automations on Whatsapp

Hi, If you are using smooch, by the help of proactive message templates on smooch, you may create automatic messages for out of office and may also send proactive apology messages to customers to c...

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• Erkin Yaşar
• Erstellt 27. Juli 2022 09:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

+1 Any update?

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• Erkin Yaşar
• Erstellt 20. April 2022 07:37
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1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Dear Mei-E Loh, How can we add our subdomains on the chat ticket metrics arturo? Could you please help me? Cheers, Erkin

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• Erkin Yaşar
• Erstellt 11. April 2022 06:09
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1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi,  I have checked the account which has been implemented a fix by Zendesk team. However there is no fix for second for FRT on WhatsApp channel. Can we use metrics in seconds right now?  Thank you  

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• Erkin Yaşar
• Erstellt 23. März 2022 11:14
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. New Admin Center

I agree with Nicole. Its not easy to handle the account and the Zendesk product at the same time. Changing screens make it really hard. Thank you for making our life harder than before.

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• Erkin Yaşar
• Erstellt 7. März 2022 07:22
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Mei-E Loh, Do we have to subscribe for the feature gate in order to see the FRT metrics in seconds at the end of the April? Or will the release done for all subdomains? Cheers, Erkin

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• Erkin Yaşar
• Erstellt 4. März 2022 08:43
• 0 Stimmen

1. Chat
2. ...
3. How to troubleshoot issues with live chat
4. How can I troubleshoot common Chat trigger issues?

Dear Mark, You have updated the article however when I read this section; I couldn't find the needed information in shared article. You can also use the Regex operator. An example is to target use...

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• Erkin Yaşar
• Bearbeitet 23. Dezember 2021 09:05
• 0 Stimmen