
Phil Clark
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Phil Clark hat einen Kommentar hinterlassen
The "Type" on a ticket will often be an "Incident" without linking to a specific problem, since the other options aren't suitable, but there's only one customer reporting it - so we don't put it as...
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Phil Clark hat einen Kommentar hinterlassen
This would also be great for us Macros should be able to edit any fields an agent can edit. Something like "Update custom field (date) to be tomorrow" would be super handy, too.
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Phil Clark hat einen Kommentar hinterlassen
I've had this same question - with my use case being: I'd like to run a report to know whether both Option A and Option B were selected in the multi-select. In my case this field is called Problem ...
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Phil Clark hat einen Kommentar hinterlassen
@... Ahh that old chestnut - that was 100% it! Thanks so much - it now works exactly as I was looking for. 🙏