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Ravindra Singh

Beigetreten 28. Okt. 2021

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Letzte Aktivität 22. Sept. 2022

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Ravindra Singh hat einen Post erstellt

Post Feedback - Ticketing system (Support)

Hello Zendesk Team,

 

Please include few more filtering options for In-View Filtering, as currently they are very much limited.

 

Thanks,

Ravindra

Gepostet 22. Sept. 2022 · Ravindra Singh

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Ravindra Singh hat einen Post erstellt

Post Feedback - Developer Platform

Hello Zendesk Team,

 

Please include few more filtering options for Audit Logs, as currently they are very much limited.

 

Thanks,

Ravindra

Gepostet 22. Sept. 2022 · Ravindra Singh

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KommentarExplore recipes

what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?

Kommentar anzeigen · Gepostet 14. Juli 2022 · Ravindra Singh

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KommentarWriting formulas

Hello All,

 

Can someone please help me - I want to know the new ticket group created in last 3 months.

Thanks,

Ravindra Singh

Kommentar anzeigen · Gepostet 03. Juli 2022 · Ravindra Singh

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KommentarExplore recipes

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.

 

Please assist.

 

Kommentar anzeigen · Gepostet 22. Feb. 2022 · Ravindra Singh

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KommentarBuilding reports

Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?

 

 

Please assist

 


Kommentar anzeigen · Gepostet 22. Feb. 2022 · Ravindra Singh

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KommentarTicket management

Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?

Kommentar anzeigen · Gepostet 12. Feb. 2022 · Ravindra Singh

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Ravindra Singh hat einen Post erstellt

Post Q&A - Users, groups, and organizations

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

Gepostet 12. Feb. 2022 · Ravindra Singh

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KommentarZendesk basics

Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Kommentar anzeigen · Gepostet 12. Feb. 2022 · Ravindra Singh

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Ravindra Singh hat einen Post erstellt

Post Feedback - Ticketing system (Support)

Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.

 

 

Gepostet 11. Feb. 2022 · Ravindra Singh

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