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Rachel Dehoyos

Beigetreten 01. Feb. 2022

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Letzte Aktivität 07. Juli 2022

Folge ich

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Community-Kommentar Feedback - Ticketing system (Support)

I agree, I think Zendesk should seriously consider this feature sooner than post 9 months.  My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms.  Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.

Kommentar anzeigen · Gepostet 07. Juli 2022 · Rachel Dehoyos

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Community-Kommentar Feedback - Ticketing system (Support)

I'd like to request this feature as well.  I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings.  There isn't an easy or good way to get rid of this erroneous rating.  It feels like an admin should just be able to delete it?

Kommentar anzeigen · Gepostet 23. März 2022 · Rachel Dehoyos

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KommentarAccounts and billing

Can I test out the Zendesk community in the standard sandbox?

Kommentar anzeigen · Gepostet 01. Feb. 2022 · Rachel Dehoyos

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