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Anita Rajkumar

Beigetreten 16. Okt. 2021

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Letzte Aktivität 24. Apr. 2024

Folge ich

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KommentarPublishing and sharing dashboards

Please let me know when this functionality will be fully released ETA

Regards,

Anita

Kommentar anzeigen · Gepostet 12. Jan. 2024 · Anita Rajkumar

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Community-Kommentar Q&A - Objects, workspaces, and rules

this will work 

{% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %}

UDI #: {{ticket.ticket_field_option_title_13823381549204}}

 

{%else if  ticket.ticket_field_option_title_1900002251207 == "Bladder Scanners" %}

UDI #: {{ticket.ticket_field_option_title_13823750041364}}

 

 

{% endif %}

 

Kommentar anzeigen · Gepostet 21. März 2023 · Anita Rajkumar

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Community-Kommentar Feedback - Ticketing system (Support)

changing single quotes - not working

/* custom code - Anita rajkumar */
/*Customer Account Number-Servicing*/
document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = 'Attention: If issue reported is an Possible MDR - ‘STOP and file a SAP Notification or call Customer Service 800-633-5463’';

 

/* custom code - Anita rajkumar */
/*Products Audited-Audit Request*/
document.querySelector("#request_custom_fields_5196469612820_hint").innerHTML =   'TEST'; 

Kommentar anzeigen · Gepostet 27. Sept. 2022 · Anita Rajkumar

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Community-Kommentar Feedback - Ticketing system (Support)

The first link is working (document.querySelector)

 

Second link is not working. Any idea?

Kommentar anzeigen · Gepostet 26. Sept. 2022 · Anita Rajkumar

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Community-Kommentar Feedback - Ticketing system (Support)

any new update on when can we expect the feature to go live (Round Robin assignment) ?

Kommentar anzeigen · Gepostet 03. Feb. 2022 · Anita Rajkumar

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KommentarUsing Built by Zendesk apps

This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable.  please suggest 

 

Kommentar anzeigen · Gepostet 02. Feb. 2022 · Anita Rajkumar

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KommentarMetrics, attributes, and filters

First reply time business hours does it excludes the non business hours replies ?

Kommentar anzeigen · Gepostet 17. Jan. 2022 · Anita Rajkumar

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KommentarTicket customization

I need to upload data into Location drop down 

It has 3000 options in it.

How to handle it? please suggest

Kommentar anzeigen · Gepostet 28. Dez. 2021 · Anita Rajkumar

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KommentarTicket customization

 

It's not prefilling the location field. please suggest

Kommentar anzeigen · Bearbeitet 30. Dez. 2021 · Anita Rajkumar

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KommentarUsing themes and customizing your Help Center

any suggestion/sample code  on below requirement

Requirement : - (End –User Window only)
“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-only for new requests
When “Is this request for someone else?” Field is checked and User Type field is selected as ‘Network Users’ and Email Address filed is entered

 

Kommentar anzeigen · Gepostet 23. Dez. 2021 · Anita Rajkumar

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