Meg Gunther

I would love to view this video, however there is no external link and when making full screen the quality is awful. 

Ashley M, 

1000% yes, we also need this.

Hello, I've seen this question asked but do not see it answered, we currently have two slack instances. We do not have a plan to integrate them now, but need both to be able to link in to one single Zendesk instance. Is this possible? 

Also what is the state of custom forms, we have several that we would like to use. If needed i can jump on a call and give our use cases 

Hello, I am working on analytics and pulling any users data is just a pain. i think everyone would benefit from a user data set where the tables pull from the user profiles. Data points we want to query on. some of these we can get from ticket history or updates history but if a user has no tickets they wont show up. we have over 250,000 users, this includes our 130 Full seat agents and over 400 light agents. 

Data points tied to the user, regardless if they have submitted a ticket. 

• Users type (Not, agent / admin / end user but the actual custom types.)
• user status (Active, Suspended, Deleted)
• Access 
• Primary Email
• Secondary Emails
• Tags
• Org
• User Segments
• Language
• Time zone
• Details / Notes
• Custom User fields
• Created
• Updated
• Last sign-in

I would like to also be able to report on changes to these fields. We allow our agents to add and edit end users, while we can look at an audit log, there is no way to report on the quantity of additional work this creates on our agents. 

We would also benefit from an Org data set we have 28,000 of them and they sync from different systems so being able to find out what's been changed and not would really help with data integrity.

Data Points from Org: 

• Tags
• Domains
• Group
• Users (Can view own tickets / can view orgs tickets)
• Details
• Notes
• Custom Fields 
• Created and Updated
• Users

We also need organization field added to the view.  We need to know the true scale of an outage or bug real time. This would give us that.

In the old users you could see the total number of full agent license compared to current usage.

In the new team member page this is no longer displayed, once removed this isn't easily accessible. ( I have checked under subscription it tells me the total number i own, but does not tell me the total I use.) I haven't found a good place that doesn't require selecting all of the roles (We have many) that are full agent roles.

I recommend we either put that data back. Or give us a way to filter by full seat agent vs light agent for support (and not by selecting roles)

The search function in groups only allows you to search based on the start of the group name not from any portion of the name. For example, we have organized out groups to end with - Email, I am trying to search for all of those groups and I get no results. If I search by the first two or three letters of any of those groups they show in the results. since there is no way to organize the groups beyond a naming convention this really should function as an actual search.

Please fix. 

Hello, 

Please add a " Show columns" menu in the New Team members page with access to

• Support - Role
• Guide - Role
• Explore - Role
• Talk - Role
• Chat - Role
• Default group
• Tags
• User Segments

This is great, but you it would be great if you added a column for role and one for default group.  

Thanks! I'll give that a go.