Meg Gunther
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Meg Gunther hat einen Kommentar hinterlassen
I'm getting complaints from my agents about this change, its not gone over well at all. We utilize the sort to locate a problem or its incidents using the sorting by subject. We review for duplicat...
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Meg Gunther hat einen Post erstellt
Team Members Page - User Count
In the old users you could see the total number of full agent license compared to current usage. In the new team member page this is no longer displayed, once removed this isn't easily accessible. ...
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Meg Gunther hat einen Post erstellt
Admin Center - Search Function for Groups
The search function in groups only allows you to search based on the start of the group name not from any portion of the name. For example, we have organized out groups to end with - Email, I am tr...
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Meg Gunther hat einen Post erstellt
New team Members Page - additional columns
Hello, Please add a " Show columns" menu in the New Team members page with access to Support - Role Guide - Role Explore - Role Talk - Role Chat - Role Default group Tags User Segments
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Meg Gunther hat einen Kommentar hinterlassen
This is great, but you it would be great if you added a column for role and one for default group.
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Meg Gunther hat einen Kommentar hinterlassen
Thanks! I'll give that a go.
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Meg Gunther hat einen Kommentar hinterlassen
@Julio R. We've recently purchased another company and are moving there teams version of Zendesk in to our Enterprise version. They had 7 support addresses, having the ability to run an Explore rep...
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Meg Gunther hat einen Kommentar hinterlassen
So when using this Metric my results appear to only reflect tickets that were in the deleted queue and then recovered. I know I should be in the hundreds for items that are hitting the suspended q...
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Meg Gunther hat einen Kommentar hinterlassen
I'm working to combine our various instances. I need this for historical purposes, not on new tickets. I'm super confused on why this wouldn't be available. Has anyone found a work around or anythi...
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Meg Gunther hat einen Kommentar hinterlassen
I'm not sure if this is the same use case functionality that is being requested above. We have our Account managers add our support addresses in as BCC when emailing our clients. While a ticket is ...