Meg Gunther
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Stimmen zur Aktivität von Meg Gunther-
We use the Follow for when our agents forward a ticket to another group. we currently do not let that role see all tickets, so this allows them to stay in the loop. We use this for full and light a...
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Scott Allison, Is there any update on this progress of this?
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We also need organization field added to the view. We need to know the true scale of an outage or bug real time. This would give us that.
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I'm getting complaints from my agents about this change, its not gone over well at all. We utilize the sort to locate a problem or its incidents using the sorting by subject. We review for duplicat...
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This is great, but you it would be great if you added a column for role and one for default group.
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Ash, 1000% yes, we also need this.
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I'm working to combine our various instances. I need this for historical purposes, not on new tickets. I'm super confused on why this wouldn't be available. Has anyone found a work around or anythi...
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I'm not sure if this is the same use case functionality that is being requested above. We have our Account managers add our support addresses in as BCC when emailing our clients. While a ticket is ...
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Not sure if this is a bug or part of the release but if you are not on the page that the user is on when you do the search you do not get results, just that there are 4 results and then the little ...
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This would be great, we just got a new admin and are having to share all the dashboards.