Stefan Dao

Yep that's what I ended up doing. The documentation definitely calls out category_id as a parameter but it may not be respected or used in the backend.

Based on the documentation below, we should be able to pass category_id as a query param to this endpoint. However, the endpoint returns all active triggers and not just the ones associated with my category_id.

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/#list-active-triggers

Thanks Dan! I tried to use the Liquid markup earlier but probably messed up the syntax so I just assumed it didn't work. Thanks for the help

Hi @..., I noticed that when I @mention someone on Zendesk, the text is rendered as:

This is a sample mention of **User's Name**

in the placeholder. We're essentially swapping the mention out for bolded text. Is there a way we can preserve that mention so we can accurately look up via some ID who the mentioned user is?

As part of my webhook event whenever a ticket is created/updated, I'm trying to send a JSON response that mirrors what I would receive when I do a GET request to the `api/v2/tickets/` endpoint.

Is it possible to do something like this:

{ "ticket": {{ticket}} }

Or if I had to recreate the whole response, it'd be nice if the following:

{ "ticket": { 
     "comments": "{{ticket.comments}}"
  }
}

would give me a proper list of ticket comments as opposed to a string List. It's making processing on my end extremely difficult and I'm wondering if there's any way to fix this

Hey Zach,

I don't suppose when the webhook triggers, there's a way to see which fields on my Ticket have changed?

I'm trying to setup a webhook to get notified on all new comments for a Ticket. I'd like to have the id, comment, and comment author to be sent via JSON to my webhook. Right now I have it somewhat working with the following body:

{
"id": "{{ticket.id}}",
"comment": "{{ticket.comments[0]}}",
}


But unfortunately something like this doesn't work:

{
"id": "{{ticket.id}}",
"comment": "{{ticket.comments[0].body}}",
"author": "{{ticket.comments[0].author_id}}",
}