Sora Hearts

When I click on the automation shop webhook trigger this appears:

Hi Chandra,

That's the issue we are running into. I add the "nosurvey" tag onto a ticket. I have nosurvey added in that automation. But the survey goes out.

Any help is appreciated!

Good questions!

We'd like to be able to manually add the no survey tag - and when its added for the automation to recognize that and not send out a survey.

Any help or guidance on how to set this up is greatly appreciated.

Thanks for the quick response, here's an update!

Here's the other:

The way I set up the nosurvey tag, surveys are still going out.

We've found an abundance of tickets stuck in a pending bucket/view that no one knew about that are extremely old and we'd like to nosurvey some of these tickets.

CSAT Automation:

Pending 7 day autosolve Automation:

Hi there,

We have an automation set up to solve tickets out after 7 days of no response.

We have a separate automation setup for CSAT surveys.

When I create a tag nosurvey.

And add that to 

"Contains none of the following" in our CSAT automation - Surveys still go out.

Any help is appreciated!