Sora Hearts

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2. Zendesk Suite Q&A
3. No Survey Tag

When I click on the automation shop webhook trigger this appears:  

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• Sora Hearts
• Erstellt 4. August 2021 14:22
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1. Community
2. Zendesk Suite Q&A
3. No Survey Tag

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• Sora Hearts
• Erstellt 4. August 2021 14:21
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1. Community
2. Zendesk Suite Q&A
3. No Survey Tag

Hi Chandra, That's the issue we are running into. I add the "nosurvey" tag onto a ticket. I have nosurvey added in that automation. But the survey goes out. Any help is appreciated!

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• Sora Hearts
• Erstellt 2. August 2021 13:43
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Good questions! We'd like to be able to manually add the no survey tag - and when its added for the automation to recognize that and not send out a survey. Any help or guidance on how to set this u...

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• Sora Hearts
• Erstellt 30. Juli 2021 14:16
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Thanks for the quick response, here's an update!   Here's the other:  

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• Sora Hearts
• Erstellt 29. Juli 2021 13:16
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The way I set up the nosurvey tag, surveys are still going out.

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• Sora Hearts
• Erstellt 28. Juli 2021 17:51
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3. No Survey Tag

We've found an abundance of tickets stuck in a pending bucket/view that no one knew about that are extremely old and we'd like to nosurvey some of these tickets. CSAT Automation: Pending 7 day aut...

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• Sora Hearts
• Erstellt 28. Juli 2021 16:15
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