David Warby

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Another suggestion for ZenDesk would be to stop the auto re-opening of solved tickets when replied to.  Make re-opening a ticket a purposeful action, add a button to the email or a link that would ...

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• David Warby
• Erstellt 27. September 2018 14:45
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

So for anyone looking to "lock" solved tickets and only allow agents to re-open a ticket here is what we have done and seems to work so far. Create a new trigger Meet all of the following condition...

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• David Warby
• Erstellt 3. März 2017 19:51
• 0 Stimmen