Roxelle Miayo

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Viewing article revisions and restoring a previous version

Hi Louise,Thanks for bringing this up. I have created a support ticket so we can further investigate this. Please expect an email shortly. Thank you!

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• Roxelle Miayo
• Erstellt 18. Mai 2022 12:39
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Displaying satisfaction ratings and overall score in your help center

Hi Aleksandar, Unfortunately, the default CSAT survey for Zendesk is only a good or bad rating. If you would like to rate it from 1 to 5, you may use a third-party app instead. You may want to chec...

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• Roxelle Miayo
• Erstellt 18. Mai 2022 10:42
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1. Guide
2. ...
3. How to manage the help center
4. Images in a Help Center appear blurry or distorted

Hi Katie,We appreciate you getting ahead of troubleshooting. I'll go ahead and create a ticket so we could investigate further. Please expect an email shortly.

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• Roxelle Miayo
• Erstellt 18. Mai 2022 07:03
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Changing your ticket ID starting number

Hi Jason, I believe that your concern is quite similar to Matthew's comment above. Unfortunately, this functionality is currently unavailable as Zendesk ticket IDs are strictly numerical. I would s...

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• Roxelle Miayo
• Erstellt 18. Mai 2022 05:49
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Issue with copy and pasting images into ticket responses

Hi Robert, Thanks for the update. I will be creating a ticket for you to further investigate your concern. Please look forward to my email. 

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• Roxelle Miayo
• Erstellt 25. November 2021 12:17
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Issue with copy and pasting images into ticket responses

Hi Robert,Thanks for posting. I’d like to know more about what’s happening — was this working okay before? Is the issue only happening when copying an image from Outlook? How about on Gmail? Also, ...

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• Roxelle Miayo
• Erstellt 24. November 2021 07:26
• 0 Stimmen

1. Guide
2. ...
3. Setting up Gather community forums
4. Creating community moderator groups

Hi Brianne,I've already responded to our existing conversation through messaging — let's continue working from there. 

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• Roxelle Miayo
• Erstellt 19. November 2021 07:00
• 0 Stimmen

1. Guide
2. ...
3. SEO and help center search
4. Why do my articles not appear in suggested articles on requests or Help Center search?

Hi Light,I will be creating a ticket for you to further investigate your concern. Please look forward to my email. Best,Roxelle G. 

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• Roxelle Miayo
• Erstellt 4. November 2021 02:57
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1. Guide
2. ...
3. How to manage the help center
4. Why aren't categories and sections visible to customers?

This request was closed and merged into request #9725915 "[Community Post] Why do my artic...".

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• Roxelle Miayo
• Erstellt 4. November 2021 02:39
• 0 Stimmen