Sean Chuang
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Neueste Aktivität von Sean Chuang-
Sean Chuang hat einen Kommentar hinterlassen
Offizieller Kommentar Hello, Thank you for your question. -In 2023, we are currently prioritising resources to allow for a team lead to change the incoming ringtone (for all agents using a line) -In 2024 we will be ove...
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Sean Chuang hat einen Kommentar hinterlassen
Offizieller Kommentar Hello, Thank you for your question. The issue are you raising is an important one. There is a key initiative underway to improve reporting across the board in Explore, from speed to breadth of repo...
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Sean Chuang hat einen Kommentar hinterlassen
Hello, I want to give the community an update from Talk's perspective. At this time, focus mode is avail on native Talk + Chat routing. For our customers on Omnichannel Routing, focus mode is not c...
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Sean Chuang hat einen Kommentar hinterlassen
Offizieller Kommentar Hello, Thank you for your comment, per Shawna's comment above, if your question is about historical agent reporting, that thread is the right place to get the latest info. It is a high-priority ite...
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Sean Chuang hat einen Kommentar hinterlassen
Offizieller Kommentar Hello Thank you for the feedback. We will provide your feedback to the Omnichannel Routing team so they can put it in their backlog. Thanks,Sean
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Sean Chuang hat einen Kommentar hinterlassen
Offizieller Kommentar Hello, Thank you for your question. We will assess this holistically and revert back. Sean
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Sean Chuang hat einen Kommentar hinterlassen
Offizieller Kommentar Thank you for your question. We will put this on our backlog for consideration. Sean
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Sean Chuang hat einen Kommentar hinterlassen
Brian Larson, thank you for your question. The agent status should be consistent until it is changed. Let us forward your question to the Unified Agent Status team. I assume you are using omnichann...
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Sean Chuang hat einen Kommentar hinterlassen
Kenny Rohan Update: as a possible workaround, if you record your own custom greeting message ( specifically the hold music - wait greeting), you can record your own 'wait greeting' music and add in...
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Sean Chuang hat einen Kommentar hinterlassen
Offizieller Kommentar Hello, Thank you for the question. We may need more clarity on what you mean by a 'fail call'? But here is some info for you. 1. If you are looking for tickets to be created before an agent is conn...