Sean Chuang

1. Community
2. Feedback - Voice (Talk)
3. Ability to indicate phone type (mobile or landline)

Hi Community, Thank you for the interest in this feature. This feature is not under consideration but we will continue to assess its importance and if there are changes, we will communicate that to...

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• Sean Chuang
• Erstellt 18. Januar 2023 09:48
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Receiving a call while on another call

Hi Community, Amie is correct (thanks!). Thank you for the interest in this feature but unfortunately this is not on our roadmap.  Thanks, Sean

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• Sean Chuang
• Erstellt 18. Januar 2023 09:43
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Queue Position number

Hi Community, Thank you for the interest in this feature. For 2023, this is not on our roadmap. This request is in our backlog and we will continue to assess its importance throughout the year.  Th...

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• Sean Chuang
• Erstellt 18. Januar 2023 09:37
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Coach agents while on a call

Hi Community, Thank you for the interest in this feature. At this time, this is not on our roadmap. This request is in our backlog and we will continue to assess its importance throughout the year....

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• Sean Chuang
• Erstellt 18. Januar 2023 09:27
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Transferred Calls Wait Time still with Originating Department

Hello, Thank you for your question. Premier Support's guidance is correct. Current wait time metric reports on how long caller is on the call before call is answered. The capability currently does ...

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• Sean Chuang
• Erstellt 14. Dezember 2022 09:59
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Enabling Agent to Agent Calling

Hey Community,  Thank you for your understanding but due to other high priority items we need to tackle, this will not be on our short term roadmap. This is on our backlog for future consideration....

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• Sean Chuang
• Erstellt 14. Dezember 2022 09:42
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Talk - Visibility on who ended the call

Hey Community,  Thank you for your understanding but due to other high priority items we need to tackle, this will not be on our short term roadmap. This is on our backlog for future consideration....

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• Sean Chuang
• Erstellt 14. Dezember 2022 09:37
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Calls drop out when accepting a callback request from 1300 number

Hey Josh,  Thank you for your understanding but due to other high priority items we need to tackle, this will not be on our roadmap.  Thanks, Sean

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• Sean Chuang
• Erstellt 14. Dezember 2022 09:26
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Feature Request - Count of Holds per Call

Hey Community,  Thank you for your understanding but due to other high priority items we need to tackle, this will not be on our short term roadmap. This is on our backlog for future consideration....

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• Sean Chuang
• Erstellt 14. Dezember 2022 09:20
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Need to have visibility on who hung up first

Hello community, Thanks for all the +1s. We are in the midst of developing some large scale features and as soon as those are out, we will turn our attention on these very important incremental upd...

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• Sean Chuang
• Erstellt 30. November 2022 09:29
• 0 Stimmen