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Lauren Giblin

Beigetreten 07. Feb. 2022

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Letzte Aktivität 20. Dez. 2024

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KommentarSetting up and using Text

If I'm porting am existing registered number, do I have to also register with Zendesk?

Kommentar anzeigen · Bearbeitet 03. Dez. 2024 · Lauren Giblin

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KommentarRouting

I use a combination of Language and Product based skills, however I need to Language based skills to supersede the Product skills. So if I have an English speaking agent they should not be assigned any ticket with any other language. Is the only way to do this is to have any language trigger remove the Product skill or is there something else I can do to keep the additional Product Skill as well?

Kommentar anzeigen · Gepostet 05. Jan. 2024 · Lauren Giblin

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Community-Kommentar Feedback - Voice (Talk)

This would be extremely useful and I agree that not having this feature creates confusion. 

Kommentar anzeigen · Gepostet 05. Mai 2023 · Lauren Giblin

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Community-Kommentar Feedback - Help Center (Guide)

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics. Obviously agents have to use the Macro for this to work or the data will not be correct. 

Kommentar anzeigen · Gepostet 28. März 2023 · Lauren Giblin

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KommentarSalesforce integration

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't pulling over. 

Kommentar anzeigen · Gepostet 01. Feb. 2023 · Lauren Giblin

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KommentarAdditional ticket channels

Is there a place for Admins or Managers to see who's online or agents current statuses?

Kommentar anzeigen · Gepostet 13. Dez. 2022 · Lauren Giblin

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