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Simon Chang

Beigetreten 10. Aug. 2022

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Letzte Aktivität 16. Aug. 2022

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KommentarTicket customization

Hi,

Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?

Kommentar anzeigen · Gepostet 16. Aug. 2022 · Simon Chang

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KommentarTeam members and groups

Are there any intentions on making light agents able to be @mention? The reasoning given is:


Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do

Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.

I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?

Kommentar anzeigen · Gepostet 10. Aug. 2022 · Simon Chang

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