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Nikki Story

Beigetreten 08. Feb. 2022

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Letzte Aktivität 23. Mai 2022

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KommentarWorking with articles in the knowledge base

I needed to delete an attachment in an article, but it was not apparent in edit mode. Seeing the instructions here, it says that there will be an 'x' next to it to click to remove it. There is not an 'x' visible but I did click on the blank space to the right of the attachment link and it put a strike-through on it which I assume means that it is deleted (once I save it). 

Kommentar anzeigen · Gepostet 23. Mai 2022 · Nikki Story

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KommentarTeam members and groups

I need to set up a couple of our end-users so that they can create, publish and edit articles in the Guide. My account rep told me to set them up as Light agents, which I did and I also set their Guide Role as Agent for the purpose that I stated above. The only problem is that they are still only seeing things as an end-user would see in the Help Center and don't have the option to Add. What am I missing? 

Kommentar anzeigen · Gepostet 08. Feb. 2022 · Nikki Story

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