Vivienne Lam

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Limitations for Messaging reporting in Agent workspace

Hi Mei-E, Oh that’s good to hear. But just to clarify that FRT for messaging is now accurately counted? I remember it wasn’t accurate as it wasn’t counted as a public reply? For FRT in seconds, w...

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• Vivienne Lam
• Erstellt 24. Mai 2022 10:46
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Limitations for Messaging reporting in Agent workspace

I hope that we get the first reply time metric for messaging and social media messaging. We need this metric at least to be able to measure our efficiency especially as customers are slowly shiftin...

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• Vivienne Lam
• Erstellt 24. Mai 2022 04:01
• 1 Stimme