David Orr

It's been "coming" since November 2021 and no update since but I'm a chancer so here goes.....

Any update on this? It's rather fundamental in switching from live chat that we're able to keep core functionality. Like say knowing whose messaging us? I noticed an article saying uptake on omnichannel has dropped 10% in the last year. How much of that is down to the fact your classic widget offers better integration than messenger?