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Carl
Beigetreten 26. Jan. 2022
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Letzte Aktivität 05. Juli 2024
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Carl hat einen Kommentar hinterlassen
If I enable the auto-release capacity and the ticket with the open status is transferred to another group for follow-up, the system will also mark it as pending. In that case, the next agent in another group cannot follow up. How can we prevent that?
Kommentar anzeigen · Gepostet 05. Juli 2024 · Carl
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I believe Zendesk previously provided a service that automatically translated agents' replies to the end user's language, but they have discontinued that now. It seems it just started two weeks ago.
Kommentar anzeigen · Gepostet 04. Juli 2024 · Carl
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We need to count:
- One-touch call end-users: only call us 1 time within one week.
- Two-touch call end-users: only call us 2 times within one week.
- Three-touch call end-users: only call us 3 times within one week.
- Four-touch call end-users: only call us 4 times within one week.
- Five-touch call end-users: only call us 5 times within one week.
- 5-10 call end-users: only call us more than 5 times but less than 10 times within one week.
- 10 call end-users: only call us more than 10 times within one week.
How should I write the formula?
Gepostet 31. Okt. 2023 · Carl
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hope we can have this update.
Kommentar anzeigen · Gepostet 31. Okt. 2023 · Carl
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I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.
Gepostet 31. Okt. 2023 · Carl
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I'd like a setting to prevent the agents from solving the messaging without a last reply to a customer. Can we control that?
Gepostet 12. Okt. 2023 · Carl
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Yes, we need the same option.
If we enable the [Remember History] feature, customers won't have to start over every time they close the window to provide screenshots or videos. That's what we need now.
Kommentar anzeigen · Gepostet 09. Okt. 2023 · Carl
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