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Nicholas Walsh

Beigetreten 09. März 2022

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Letzte Aktivität 20. Sept. 2022

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Nicholas Walsh hat einen Kommentar hinterlassen

KommentarSetting up Zendesk Chat

Why is the query string returned to my callback URL with a hash (#) instead of a question mark? Everything after # in the URL will be ignored by the server, so redirecting to a backend script means the query string cannot be parsed.

Kommentar anzeigen · Gepostet 20. Sept. 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Post erstellt

Post Feedback - Chat and Messaging (Chat)

Why is the query string from the Chat auth flow returned to my callback URL with a hash (#) instead of a question mark? As anyone who develops enterprise level software should know, everything after # in the URL will be ignored by the server, so redirecting to a backend script means the query string cannot be parsed. What were you guys thinking?

Look at the response sent to the redirect uri here: https://support.zendesk.com/hc/en-us/articles/4408828740762-Chat-API-tutorial-Generating-an-OAuth-token-integrated-Chat-accounts-

Gepostet 20. Sept. 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs

Hi Eric,

I did eventually fix it. The issue was the redirect_uri was http not https. Error description from the API threw me off!

Thanks,

Nick

Kommentar anzeigen · Gepostet 31. Mai 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs

Your solution didn't work. Same error.

Kommentar anzeigen · Gepostet 30. Mai 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Post erstellt

Post Developer - Zendesk APIs

Instructions followed as described here: https://developer.zendesk.com/documentation/live-chat/getting-started/auth/ (which was very difficult to find, by the way!)

Making a POST request to this:

https://www.zopim.com/oauth2/token?grant_type=authorization_code&code=&client_id=&client_secret=&redirect_uri=&scope=read

Code is the code as provided to the redirect_uri in the previous step. An API client is active on the account. Response is as follows:

{
    "error": "invalid_grant"
}

What am I doing wrong?

Gepostet 18. Mai 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs

I'm looking at the chat "tickets" in the normal Zendesk Support API. Not the  Zendesk (Zopim chat) API. Myself and several of our customers have found the assignee_id is specific to Support and doesn't match the agent in the Chat, so in fact it's the other way around to what you're stating. I just wanted to know if it was possible to see the support agent from a chat ticket within the Zendesk Support API. This was to avoid the development cost of creating a completely separate integration for our customers to use Zendesk Chat, but it appears that might be the only solution.

Kommentar anzeigen · Bearbeitet 17. Mai 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs

I mean being able to see in the API what Zendesk agent is actually conducting the chat. The assignee_id on chat tickets is incorrect.

Kommentar anzeigen · Gepostet 17. Mai 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Post erstellt

Post Developer - Zendesk APIs

When viewing tickets through the API that have come via channel "chat" the assignee_id is not the same as the agent in the chat. Is there any way to link the agents in Zendesk Chat with those of Zendesk Support?

Bearbeitet 16. Mai 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs

Hi Greg,

Thanks so much for your reply. I've posted on the feedback forum here: https://support.zendesk.com/hc/en-us/community/posts/4452984496922-Suggestion-Ticket-Metrics-improvements 

It would be great if something like this could be implemented as it's causing a lot of issues with our customers currently.

Kommentar anzeigen · Gepostet 10. März 2022 · Nicholas Walsh

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Nicholas Walsh hat einen Post erstellt

Post Feedback - Ticketing system (Support)

As mentioned in my comment here: https://support.zendesk.com/hc/en-us/community/posts/4408868005530/comments/4450959974426 

Our customers pull data for thousands of tickets a day and require the solved_at and assigned_at values for each one. Retrieving these metrics for each ticket is resulting in issues with rate limiting. It would be very helpful for us to see these values included in the ticket list endpoint data or for us to have the ability to query ticket_metrics by date range.

Gepostet 10. März 2022 · Nicholas Walsh

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