Nadee Sharmila

Hi Pedro, thank you so much. It is actually closer to what we're after so that's great. Still would be good to have this as an actual explore metric.

Agree with these sentiments exactly

Hello, I have been speaking to Zendesk support and currently, there is no way to show tickets created and tickets solved as two separate metrics in the same query. The default is to show tickets created and of those tickets, how many were solved. 

What I'd love to see is a line graph (as an example) that compares tickets created and tickets solved over a 30 day period (as an example). So it's showing tickets created for any given day and tickets solved for any given day but side by side in one query.