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Camden Wiest

Beigetreten 03. Jan. 2022

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Letzte Aktivität 27. Jan. 2022

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KommentarZendesk messaging

Julio Cesar so the only solution is a $495/mo add-on? Bummer. Any other ideas that might sort of work in that manner?

Kommentar anzeigen · Gepostet 27. Jan. 2022 · Camden Wiest

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KommentarZendesk messaging

Hello,

I'm hoping this is the right place to ask this. My client is a lawyer and wants her ticket flow to basically works like this: chat bot collects info > creates email notifying my client of the chat along with the info collected (name, email, legal issue) > she then can respond via email directly back to the person who started the chat to their email (not within the live chat). This is because she and her team rarely have time to hop into a live chat but still see a chat option as a superior way to get people's information vs. a contact form.

As I understand continuous conversation, this should be possible.

But right now, someone starts a chat with the bot, my client receives an email notification of the chat but there's no collected information within the email and no way to respond to the person who initiated the chat without going into Zendesk.

Kommentar anzeigen · Gepostet 27. Jan. 2022 · Camden Wiest

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KommentarChat best practices and recipes

Hi @..., that's correct. Here's what I see:

Kommentar anzeigen · Gepostet 24. Jan. 2022 · Camden Wiest

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KommentarChat best practices and recipes

Hello,

I want to do this but when I look in my conditions, I don't have the option of Visitor page URL. Am I missing something or do I need to set up additional conditions somewhere else?

Kommentar anzeigen · Gepostet 21. Jan. 2022 · Camden Wiest

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KommentarUsing legacy AI agent functionality

@... Hi Dave,

Yes that helped. Those were the steps I was following, but it's nice to have it confirmed so I don't think I'm missing something. It seems the issue is I was trying to make a numeric custom field for a phone number. But even when doing the correct steps, it won't show up as available in the bot flow. But a custom text field does, so that should work!

Kommentar anzeigen · Gepostet 06. Jan. 2022 · Camden Wiest

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KommentarUsing legacy AI agent functionality

The one thing I can't figure out is how to add additional ticket fields to capture customer data, such as a phone number.

It sounds like it's possible, but whenever I go into the ticket field sections, it is not clear where I can 1) Add a phone number option
2) Make it available in the bot flow

Maybe it's obvious or maybe I misunderstood and it's not possible currently. Thanks!

Kommentar anzeigen · Gepostet 05. Jan. 2022 · Camden Wiest

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