Mike Kelsch

Related question:  Is there a way to simply create a reminder based on (static) X days since last updated date, to notify assignee? I didn't see a way to create this and don't want it to be a manual action to select remind or not. Thanks!

We often need to send PHI but agents are trained to do this via secure email. We MOST often need to just send screenshots which aren't sensitive and this issue makes things unbearable.

Ideally we'd have a way to do both. Choose to "attach" or to "email" the image so that we can determine the sensitivity of the content.