Ashwin Raju

1. Community
2. Feedback - Ticketing System (Support)
3. Rich HTML custom field

Hi. I was hoping to understand this use case a little further. Are you referring to User or Organization fields ? Or Ticket fields? Today, you can use the Multiline text field type in Users and Org...

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• Ashwin Raju
• Erstellt 17. August 2022 13:09
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Question about Custom Object Capabilities -- How to Model a Picklist/Enum

Hey Ahmed.. Unfortunately, we don't support enum. But thank you for calling out the discrepancy in documentation. I will get that updated. But the good news is that, we are working on a newer versi...

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• Ashwin Raju
• Erstellt 28. Juli 2022 13:23
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Hello all.. Given that the next week is a short one in the US, we wanted to give our engineers a well deserved break. Given that we will be a little short staffed, we plan to start our GA roll out ...

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• Ashwin Raju
• Erstellt 27. Juni 2022 20:21
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Teri Hines - Given that you want to still retain 2 user records for the same user, you can utilize Lookup fields to build the relationship to second user record. Create a Lookup field in Tickets ca...

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• Ashwin Raju
• Erstellt 2. Juni 2022 13:50
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Hi PAUL STRAUSS, You can find the API documentation for Lookup fields in this link. To ensure that your integrations are not affected, you might want to ensure that it is handling new field types i...

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• Ashwin Raju
• Erstellt 2. Juni 2022 13:34
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Teri Hines - In case you are using your Organizations for another purpose, you can add a ticket lookup field, let's say, called Alias and  point the field to a user type. This will enable you to as...

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• Ashwin Raju
• Erstellt 28. Mai 2022 18:08
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Good news !! We have launched an Early Access Program for this feature.. Feel free to visit this page to know more and register for this feature. 

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• Ashwin Raju
• Erstellt 24. Mai 2022 12:45
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Getting access to the Sunshine Custom Objects app

hi Adrien Agnel The good news is that we are in the process of re-imagining Custom Objects to make it more Admin friendly and provide native pages for managing custom records. And we also intend fo...

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• Ashwin Raju
• Erstellt 17. Mai 2022 13:57
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Thank you Pablo Gonzalez (Salto.io).. You are absolutely correct. This is a field type to create relationships between Zendesk Internal records (Tickets, Users and Org records).. 

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• Ashwin Raju
• Erstellt 6. Mai 2022 15:20
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Rafael Santos - We will not be able to define specific relationship types(1:1 or 1:Many or Many:1) In the example you mentioned A,B,C are all connected to D. When I go to A, I will see only D. Same...

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• Ashwin Raju
• Erstellt 6. Mai 2022 15:10
• 0 Stimmen