Rolf Hayes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

I have been trying the same through an automation, however the automation has triggered twice despite having one of the tickets specified not to have, see below ticket events and automation conditi...

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• Rolf Hayes
• Erstellt 5. Mai 2023 07:17
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1. People
2. ...
3. End users and organizations
4. About the Customers (end users) page

Next question I'd like to see if there is a way of bulk updating customers organisations.  We have over 700 customers not assigned to an organisation and whilst I set up domains if the customer is ...

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• Rolf Hayes
• Erstellt 2. März 2023 07:43
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. About the Customers (end users) page

Hello Gabriel Thank you for your help on this.  I was struggling to make this work until I noticed that despite it being spelt Organisations on our system...   The search must be spelt organizatio...

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• Rolf Hayes
• Erstellt 2. März 2023 07:31
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. About the Customers (end users) page

Hello All I want to find any customers that aren't assigned or linked to an organisation.  Is this possible on this page or does anyone have any ideas how I should do this? Look forward to any help.

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• Rolf Hayes
• Erstellt 1. März 2023 12:36
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1. Community
2. Feedback - Ticketing System (Support)
3. Visibility of Due Date field for ticket types other than Task

Brittany Mandel, this is a pain for us too.  It seems that the lack of this feature along with a number of other similarly basic needs was missed in the development of Zendesk and despite a number ...

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• Rolf Hayes
• Erstellt 17. Oktober 2022 14:27
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. URL custom field type

Not just that Dave but its a year and a half since the start of this thread.  I can't think it needs that long to add this dev.  Perhaps Zendesk don't look at many of these posts. 

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• Rolf Hayes
• Erstellt 13. Oktober 2022 13:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. URL custom field type

Albert Lechuga you aren't the only one.  There are a number of things that we feel should be native to Zendesk and yet either you have to try and use a 3rd party app or there is no way of achieving...

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• Rolf Hayes
• Erstellt 8. Oktober 2022 10:33
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Thanks Tommy. I've just realised I'm mixed up.  I'm meaning automations.  My bad.  The below is what I'm getting.  

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• Rolf Hayes
• Erstellt 28. September 2022 09:51
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

I have a trigger that has a condition for "Tags: Contains none of the following" and I have several tags in this field to stop the trigger from running if they are on the ticket in Support.  Howeve...

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• Rolf Hayes
• Erstellt 28. September 2022 07:31
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1. Community
2. Zendesk Suite Q&A
3. Customer reply arrives marked as "private note"

Thanks Brett. Yes, I'm in touch with one of your Customer Care team, many thanks.  I may be wrong that it is outdated, it was just that the menu options when clicking on my profile pictures weren't...

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• Rolf Hayes
• Erstellt 15. August 2022 15:18
• 0 Stimmen