Rolf Hayes
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Neueste Aktivität von Rolf Hayes-
We are experiencing this issue where it seems that all replies from a CC'd end user are being marked as private notes, despite having "Make email comments from CCed end users public" checked. Is t...
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Thanks Dane Correct we aren't using JIRA. We use Zendesk only with incident tickets. Is this the reason we can't see/change the due date? If they were tasks then that would be different I assume?
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Hello Dane To describe our case further, the Due Date field is the only one that can have an automation that will run # hours after the date. Our custom date fields don't have this feature enabled...
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Hello Dane I can't seem to find how to change the due date? Can you help me, can I get the due date field displayed in the form as viewed by an agent?
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Seems funny that Zendesk who promote and claim they assist with customer service of loads of companies, seem to not listen to requests of their own customers. Similarly to this article, the Custom...
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Upvoted this. Definitely have more than one need for text to multi-line change.
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I checked out this post as I'm also looking for a way of updating or changing the due date in ZD. However we don't use JIRA and really need to find a way of updating it natively or with a simple a...
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Thanks All I had a different trigger with different email body for new created tickets and yes I was trying this on an existing ticket. What I have found out since is that this trigger seemed to r...
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We are also getting a similar issue where we get an automated reply from a particular customer every time we send them a message. This creates a new ticket in zendesk every time. We need a way of ...
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Serge Found the same as you. We have a number of custom date fields that we use and it is very limiting that there isn't the same trigger functions for due date available for custom date fields. ...