Rolf Hayes
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Neueste Aktivität von Rolf Hayes-
Thanks Dave. Could you let me know what I can expect next?
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Hello עירית מצוות bizi Did you get your answer and help needed. I to am frustrated that there seems to be no way to speak to someone at Zendesk for help. I understand that Zendesk offer a service...
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Mine too is doing this. I've tried clearing cashe and also tried in Edge as well as Chrome.
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Hello Brett. Thanks for your advice and directing me to "Contacting-Zendesk-Customer-Support". Unfortunately the videos and detail there seem to be out of date and it took some further hunting to ...
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We are experiencing this issue where it seems that all replies from a CC'd end user are being marked as private notes, despite having "Make email comments from CCed end users public" checked. Is t...
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Thanks Dane Correct we aren't using JIRA. We use Zendesk only with incident tickets. Is this the reason we can't see/change the due date? If they were tasks then that would be different I assume?
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Hello Dane To describe our case further, the Due Date field is the only one that can have an automation that will run # hours after the date. Our custom date fields don't have this feature enabled...
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Hello Dane I can't seem to find how to change the due date? Can you help me, can I get the due date field displayed in the form as viewed by an agent?
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Seems funny that Zendesk who promote and claim they assist with customer service of loads of companies, seem to not listen to requests of their own customers. Similarly to this article, the Custom...
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Upvoted this. Definitely have more than one need for text to multi-line change.