Rolf Hayes
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Hello Dane To describe our case further, the Due Date field is the only one that can have an automation that will run # hours after the date. Our custom date fields don't have this feature enabled...
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Hello Dane I can't seem to find how to change the due date? Can you help me, can I get the due date field displayed in the form as viewed by an agent?
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Upvoted this. Definitely have more than one need for text to multi-line change.
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I checked out this post as I'm also looking for a way of updating or changing the due date in ZD. However we don't use JIRA and really need to find a way of updating it natively or with a simple a...
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Thanks All I had a different trigger with different email body for new created tickets and yes I was trying this on an existing ticket. What I have found out since is that this trigger seemed to r...
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We are also getting a similar issue where we get an automated reply from a particular customer every time we send them a message. This creates a new ticket in zendesk every time. We need a way of ...
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would help us too. Often getting one customer emailing us about multiple properties and we then need to manually create a second ticket to keep each individual property tracked and reported on for...
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Hello, yes would be very useful for us to. Having 230 organisations and counting in our system but yet we can't see what organisation a ticket falls under in the search view is somewhat limiting. ...
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Thanks Dave Yes, creating a view is one way of managing a ticket. However this feels like a long way round if we are just searching for tickets with a particular word or phrase. We have a large n...
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Hello all Apologies if its been discussed already but I'd like to know how I can add custom ticket fields to the search view.