Rolf Hayes
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Thanks Dave. Could you let me know what I can expect next?
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Hello עירית מצוות bizi Did you get your answer and help needed. I to am frustrated that there seems to be no way to speak to someone at Zendesk for help. I understand that Zendesk offer a service...
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Mine too is doing this. I've tried clearing cashe and also tried in Edge as well as Chrome.
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Hello Brett. Thanks for your advice and directing me to "Contacting-Zendesk-Customer-Support". Unfortunately the videos and detail there seem to be out of date and it took some further hunting to ...
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We are experiencing this issue where it seems that all replies from a CC'd end user are being marked as private notes, despite having "Make email comments from CCed end users public" checked. Is t...
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Thanks Dane Correct we aren't using JIRA. We use Zendesk only with incident tickets. Is this the reason we can't see/change the due date? If they were tasks then that would be different I assume?
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Hello Dane To describe our case further, the Due Date field is the only one that can have an automation that will run # hours after the date. Our custom date fields don't have this feature enabled...
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Hello Dane I can't seem to find how to change the due date? Can you help me, can I get the due date field displayed in the form as viewed by an agent?
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Upvoted this. Definitely have more than one need for text to multi-line change.
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I checked out this post as I'm also looking for a way of updating or changing the due date in ZD. However we don't use JIRA and really need to find a way of updating it natively or with a simple a...