Rolf Hayes
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Stimmen zur Aktivität von Rolf Hayes-
We also have a similar problem where by a ticket is put on hold along with a custom date field that we enter. I need a trigger that will take the ticket out of hold the day after the custom field ...
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Ditto. Definatly would be a good development.
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Seems funny that Zendesk who promote and claim they assist with customer service of loads of companies, seem to not listen to requests of their own customers. Similarly to this article, the Custom...
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Serge Found the same as you. We have a number of custom date fields that we use and it is very limiting that there isn't the same trigger functions for due date available for custom date fields. ...
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Brittany Mandel, this is a pain for us too. It seems that the lack of this feature along with a number of other similarly basic needs was missed in the development of Zendesk and despite a number ...
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Not just that Dave but its a year and a half since the start of this thread. I can't think it needs that long to add this dev. Perhaps Zendesk don't look at many of these posts.
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Albert Lechuga you aren't the only one. There are a number of things that we feel should be native to Zendesk and yet either you have to try and use a 3rd party app or there is no way of achieving...
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Thanks Tommy. I've just realised I'm mixed up. I'm meaning automations. My bad. The below is what I'm getting.
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I have a trigger that has a condition for "Tags: Contains none of the following" and I have several tags in this field to stop the trigger from running if they are on the ticket in Support. Howeve...
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Thanks Brett. Yes, I'm in touch with one of your Customer Care team, many thanks. I may be wrong that it is outdated, it was just that the menu options when clicking on my profile pictures weren't...