Rolf Hayes
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Serge Found the same as you. We have a number of custom date fields that we use and it is very limiting that there isn't the same trigger functions for due date available for custom date fields. ...
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We also have a similar problem where by a ticket is put on hold along with a custom date field that we enter. I need a trigger that will take the ticket out of hold the day after the custom field ...
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Ditto. Definatly would be a good development.
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Albert Lechuga you aren't the only one. There are a number of things that we feel should be native to Zendesk and yet either you have to try and use a 3rd party app or there is no way of achieving...
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Seems funny that Zendesk who promote and claim they assist with customer service of loads of companies, seem to not listen to requests of their own customers. Similarly to this article, the Custom...
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I have been trying the same through an automation, however the automation has triggered twice despite having one of the tickets specified not to have, see below ticket events and automation conditi...
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Next question I'd like to see if there is a way of bulk updating customers organisations. We have over 700 customers not assigned to an organisation and whilst I set up domains if the customer is ...
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Hello Gabriel Thank you for your help on this. I was struggling to make this work until I noticed that despite it being spelt Organisations on our system... The search must be spelt organizatio...
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Hello All I want to find any customers that aren't assigned or linked to an organisation. Is this possible on this page or does anyone have any ideas how I should do this? Look forward to any help.
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Brittany Mandel, this is a pain for us too. It seems that the lack of this feature along with a number of other similarly basic needs was missed in the development of Zendesk and despite a number ...