Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Jason Zajdel's Avatar

Jason Zajdel

Beigetreten 18. Juli 2022

·

Letzte Aktivität 18. Juli 2022

Folge ich

0

Follower

0

Gesamtaktivitäten

3

Stimme

1

Abonnement

1

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Jason Zajdel

Jason Zajdel hat einen Kommentar hinterlassen

KommentarAdditional ticket channels

Hello all,

I have two problems:

1 - If we use the ZenDesk phone app to make a call to a customer which does not pick up, the call will disconnect, instead of going to voicemail. Are there timeout settings when outbound dialing? In this case a ticket isn't created in Zendesk to verify that I made a call.

2 - The numbers to press while going through a customer's directory do not work as intended. Such as "Press 4 for Suchandsuch Department" will result in a "I'm sorry, that is not a valid option" from their end, but if I use my cell phone then it's fine. I know the problem isn't on their side if my cell phone works correctly, right?

 

Any help is appreciated!

Kommentar anzeigen · Gepostet 18. Juli 2022 · Jason Zajdel

0

Follower

1

Stimme

0

Kommentare