Asaf Max
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Asaf Max hat einen Post erstellt
Clear incorrect macro changes
Add function that if more than one Macro is applied at the same time to a ticket the latter will clear all changes added by the former before the agent clicks the update button. This will help ensu...
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Asaf Max hat einen Kommentar hinterlassen
I too would like there to be the ability to set the required to submit on the agent level. We have internal staff from different departments creating tickets on behalf of an end user without fillin...
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Asaf Max hat einen Kommentar hinterlassen
I agree, this is a security risk. All it takes is for one malicious/disgruntled former employee who has a token from their organization to know who the admins are and use their emails in combinatio...
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Asaf Max hat einen Kommentar hinterlassen
Hello Erica, Not according to the response I got in the support ticket. You can look at ZD ticket #10920595 for the details but here is the response I got from the agent Currently, the documented ...
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Asaf Max hat einen Post erstellt
API updates for update_many and for single tickets should be the same
Currently you can update certain areas of a ticket using the update_many API endpoint PUT /api/v2/tickets/update_many.json?<ticket_id> but not when updating a ticket using the single ticket API end...