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Ovidiu Varo

Beigetreten 14. Feb. 2022

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Letzte Aktivität 11. März 2022

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Ovidiu Varo hat einen Kommentar hinterlassen

KommentarWeb Widget documentation

Hi,

We seen another issue happening on some Samsung devices.

We integrated Zendesk SDK (the new one) and using multiple features from the SDK: initialize, loginUser, logoutUser, unreadMessageCount and the ZendeskEventListener for unreadMessageCountChanged.

So, basically we saw a white screen when opening the chat on some Android (Samsung) devices. Clearing the cache fixes this issue, but when logging out and logging in again the issue persists.

 

How can we solve this?

 

Regards,

Ovidiu

Kommentar anzeigen · Gepostet 11. März 2022 · Ovidiu Varo

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Community-Kommentar Developer - Zendesk SDKs

Hey Christopher,

Thanks for your response.

 

We are using Android SDK and also iOS SDK. 

Version 2.1.0 (I think it's the latest one).

We followed this steps:

Android SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/

iOS SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/

 

Yes, it is. When we test our JWT into the https://jwt.io/ it returns the correct data.

 

Android login/logout/open chat implementation

 

iOS login/logout/open chat implementation

 

Note: we are developing our application in Flutter so the SDKs are integrated in the native code.

The flow is represented like this: Flutter Dart code -> Native code (Android/iOS) -> Zendesk SDK (Android/iOS)

Kommentar anzeigen · Gepostet 18. Feb. 2022 · Ovidiu Varo

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KommentarWeb Widget documentation

Hello guys,

We are having a similar issue regarding authentication. We are using loginUser(jwt) and the only data saved and retrieved on successCallback is the external_id.

Note that the jwt contains also a name and an email.

Kommentar anzeigen · Gepostet 14. Feb. 2022 · Ovidiu Varo

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Ovidiu Varo hat einen Post erstellt

Post Developer - Zendesk SDKs

We are using loginUser(jwt) to authenticate a user, but the only data saved (and retrieved) is the external_id.

The jwt contains also a name and an email.

 

This happens on both platforms (Android and iOS).

 

Gepostet 14. Feb. 2022 · Ovidiu Varo

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