Samuel Fresia

1. Community
2. Zendesk Suite Q&A
3. Zendesk Guide - Internal and External Knowledge Base

We recently started moving some of our internal documentation into our primary help centre. Just as you mentioned, we set up a segment to limit visibility. We only put internal documentation relate...

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• Samuel Fresia
• Erstellt 26. April 2023 20:31
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1. Community
2. Discussion - Tips and best practices from the community
3. Workaround for Auto-Assigned Tickets for Out of Office Agents!

Thanks for saving me the effort of checking! I'll look into the groups and see if we can leverage that on its own to achieve what we need from OOO.

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• Samuel Fresia
• Erstellt 16. Februar 2023 15:19
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1. Community
2. Discussion - Tips and best practices from the community
3. Workaround for Auto-Assigned Tickets for Out of Office Agents!

Love this tip! If only triggers could check the agent assigned fields in addition to the requester fields, it would make the workflow much simpler.  Is there any way to apply/remove this group auto...

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• Samuel Fresia
• Erstellt 16. Februar 2023 15:09
• 1 Stimme

1. Community
2. Feedback - Platform: Apps & Integrations
3. Slack Integration - Post ticket updates to thread

Is it possible to post in different slack channels based on the trigger? I had to implement an integration with Slack through Zapier to get notifications in different channels based on certain cond...

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• Samuel Fresia
• Erstellt 15. Februar 2023 22:57
• 0 Stimmen