Aleksander Pietkiewicz

Hello, 
I'm writing to you because we have a small problem. We have clients writing to us on live chat before the opening hours. Note that we have set the opening hours and there is also an offline form created just for this occassion. This however doesn't happen. Just today we had a client begin a live chat eventhough we were set as "out-of-office" at this moment of the day. Is there perhaps something that we missed in the configuration? Lastly, is there no other way to contact your company other than comments in a given thread?