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Jennifer Zecchin-C
Beigetreten 11. Aug. 2022
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Letzte Aktivität 13. Feb. 2025
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Hi, too many of the links here are taking me to archived, 404, or legacy pages. This article was updated just a couple months ago and AI is a hot topic, so I'd expect that the linked articles would be up-to-date. Can y'all get an eye on that or suggest an updated AI article that has all the up-to-date links in it?
Kommentar anzeigen · Gepostet 13. Feb. 2025 · Jennifer Zecchin-C
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Hi, I got to this article from here: https://support.zendesk.com/hc/en-us/articles/5608652527386-Getting-started-with-Zendesk-AI-and-Advanced-AI
This article says it's archived (even though your AI page is linking directly to it), so I am clicking the link listed at the top of the page to get to the new one. But the link listed above (https://support.zendesk.com/hc/en-us/articles/8767637940506) takes me to a "OOPS… The page you were looking for doesn't exist" page. I am currently logged in.
Kommentar anzeigen · Gepostet 13. Feb. 2025 · Jennifer Zecchin-C
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We also need the option to assign to the group but not the assignee. Not all of our agents work every day, sometimes with much time between, so those tickets would sit without being viewed.
Kommentar anzeigen · Gepostet 18. Juni 2024 · Jennifer Zecchin-C
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This would help us
Kommentar anzeigen · Gepostet 30. Apr. 2024 · Jennifer Zecchin-C
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If no one is set to the "Online" unified status in a particular group during our work hours, I want to have a trigger or automation email that group's manager.
Gepostet 20. Juni 2023 · Jennifer Zecchin-C
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It would be cool for everything to be color coded: internal notes are yellow, bot responses are another color (text or text box), customer questions another color.... to differentiate from staff responses - our staff are asking for this.
Kommentar anzeigen · Gepostet 24. Mai 2023 · Jennifer Zecchin-C
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