Malak Jawad

we need a way to get a report for undelivered messages, due to issues because of API or 24hrs WhatsApp rules, etc, how do we make this type of metrics on Zendesk reports so we can check these tickets and take action on it

Thanks

any update on this

I can't understand why you make changes that may be good for you and very bad for your customers,1000 MAUs are you serious about that can see the huge numbers that we are trying to serve and instead of helping us you made things worst, keeping the same bot is better than this awful decision, and this should be part of improving progress to AI world not to pay more, was thinking of enterprise I know I will pay more but now after seeing these things I will keep on Profesional plan, I'll obviously be turning off Article Suggestions  I was excited about AI events and changes but now I'm not anymore.

any update for WhatsApp SLA for 2023? 

Hello

I activated messaging to start using chatbot again but it doesn't work on WhatsApp at all, even I make WhatsApp to be connected channel on the bot but it doesn't work at all, and the worst thing is that when I tested it, the chatbot was not work well and customer keep talking but we did not get tickets to reply back, because of the chatbot was not working well ( no options appears to the customer even if customer want to talk to an agent or any other options) because chatbot is active on WhatsApp we don't receive customer ticket but at the same time chatbot doesn't work or appear options to the customer, so customer keeps talking with himself because we don't receive a ticket to reply back because chatbot is active as well as chatbot doesn't present options to customer , lets say chatbot did not appear answers , why we cant get ticket then to reply it, and because chatbot is active on WhatsApp but doesn't work when I turned it off from WhatsApp, the customer starts able to talk with us again 

 I see similar cases with other Zendesk users