Oliver Tietze
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Neueste Aktivität von Oliver Tietze-
Oliver Tietze hat einen Kommentar hinterlassen
Hallo, es fehlt der entscheidende Hinweis: "Transkribieren von Voicemail-Anrufen ist derzeit nur in Englisch verfügbar." Für deutschsprachige Kunden ist dieses Feature leider nutzlos :-( ...
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Oliver Tietze hat einen Kommentar hinterlassen
@Jenny the survey asks for a numerical value for the "subdomain" field. This can't work. :)
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Oliver Tietze hat einen Kommentar hinterlassen
Very much +1 Upvoting the original post could be mistaken as "we need translation" (which is already there). But: WE NEED CUSTOMIZING (e. g. the date of the mentioned "last comment...
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Oliver Tietze hat einen Kommentar hinterlassen
Can the templates which are used when merging Tickets be altered? "Last comment in ticket #999" is missing the date and time of the comment, so no one can check at which time the custom...
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Oliver Tietze hat einen Kommentar hinterlassen
Thanks for the explanation Caroline. Indeed, as Beth stated already, not every customer uses a Softphone environment (we would love to do, but the integration with most hardware lacks functionality...
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Oliver Tietze hat einen Kommentar hinterlassen
Ist die Suche nach geteilten Tickets möglich?
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Oliver Tietze hat einen Kommentar hinterlassen
Can I search for "only shared tickets" in the Search bar? Which are the properties of shared tickets to include/exclude them in (advanced) searches)
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Oliver Tietze hat einen Kommentar hinterlassen
Sure @Caroline - https://support.zendesk.com/hc/en-us/articles/115003934787-Monitoring-calls-with-the-Live-calls-dashboard-Talk-Professional-and-Enterprise- (no hints that specific mentioned featur...
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Oliver Tietze hat einen Kommentar hinterlassen
What was the reason to ditch the "phone call" option - it could be the most hassle free in working "phone only" environments, especially with restricted rights to audio hardware...
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Oliver Tietze hat einen Kommentar hinterlassen
This article describes a feature which is NOT available in 'Professional' (as far as I can see). The Can view Zendesk Talk dashboard permission seems to be an 'Enterprise' only feature. But: it sho...