Oliver Tietze

1. Community
2. Feedback on Chat
3. Feature Request: Give Admins Ability to Change Agent Status

Hello Zendesk, another feature that you consider for ages. Please make it happen! We also need it! Tony Ho thanks a million times for pointing to this (well unknown) 'assume' feature. Please add th...

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• Oliver Tietze
• Bearbeitet 18. November 2020 13:38
• 1 Stimme

1. Community
2. Feedback on Support
3. Enable dynamic content in the email template

Oscar, this has always been possible, but just for the e-mail content. We're talking about the e-mail template, which does the fancy header, footer, CSS part to make mails shine. But it does not al...

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• Oliver Tietze
• Erstellt 30. Oktober 2020 13:20
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1. Community
2. Support Q&A
3. Identifying tickets without SLA policy

Thanks for all the answers!Our setup is like this:  1 Zendesk Support instance, 50 agents, "public" userbase (>800K users)>5000 tickets a day5 SLA policies (defined by priority and special topics/t...

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• Oliver Tietze
• Erstellt 7. August 2020 15:07
• 2 Stimmen

1. Community
2. Support Q&A
3. Identifying tickets without SLA

Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? I think this was the question of the original poster, and we have the same question. We don't need this on a...

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• Oliver Tietze
• Erstellt 7. August 2020 07:13
• 0 Stimmen

1. Community
2. Feedback on Explore
3. Revert to last published state - "unpublished changes in editor"

Daniel Chikanov if you intentionally want to "try out" things... My suggestion is to clone the dashboard and delete (or decide to use) the clone afterwards. Just a workaround but better than nothin...

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• Oliver Tietze
• Erstellt 24. Juli 2020 11:02
• 0 Stimmen

1. Community
2. Feedback on Explore
3. Revert to last published state - "unpublished changes in editor"

+1@... do you have an estimation now? Not only that the revert is missing. Also the "Undo" (Strg-Z) destroys working configurations (e. g. pressing it one time too much -> Voila, a well configured ...

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• Oliver Tietze
• Erstellt 24. Juli 2020 07:57
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1. Community
2. Feedback on Support
3. Customize search results columns

Katrin Leinweber Thanks - but I'm lost. Could you please provide a screenshot? Thanks!

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• Oliver Tietze
• Erstellt 30. Juni 2020 13:24
• 2 Stimmen

1. Community
2. Feedback on Support
3. Customize search results columns

Katrin Leinweber "(Un)check the columns that you want" How can you do that? Am I missing a feature? ;) Best regardsOliver

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• Oliver Tietze
• Erstellt 29. Juni 2020 15:55
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1. Talk
2. ...
3. Talk-Verwaltung
4. In welcher Reihenfolge werden Talk-Grüße abgespielt?

Hallo! Der deutsche Text ist noch wie vorher, leider fehlt auch der Link zum englischen Originaltext :(

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• Oliver Tietze
• Erstellt 14. Mai 2020 06:39
• 0 Stimmen