Oliver Tietze
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Neueste Aktivität von Oliver Tietze-
Oliver Tietze hat einen Kommentar hinterlassen
Elissa thanks for your explanation, which shows even more that it's NOT a solution to first change (historic and new) tickets by use of a trigger to THEN be able to find it. The workaround doesn't ...
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Oliver Tietze hat einen Kommentar hinterlassen
Zendesk (and Brett Bowser) could you please make the product team fix this? This is a flaw that only turns visible in case of error (and potential frustration) when you start searching the support ...
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Oliver Tietze hat einen Kommentar hinterlassen
Nicole Saunders could you please ask the product team why they didn't include it, and make them including it, because this is a flaw that only turns visible in case of error and you start searching...
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Oliver Tietze hat einen Kommentar hinterlassen
Suhan Li, Heather Rommel With the new agent workspace, the mentioned "change" link won't be there, BUT the requester field will be shown at all times.
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Oliver Tietze hat einen Kommentar hinterlassen
If an agent submits a ticket as Solved and there is no assignee, the system automatically makes the agent who solved the ticket the assignee. Only if this option is set in the Admin > Tickets set...
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Oliver Tietze hat einen Kommentar hinterlassen
Ricardo Arango this seems not possible, and Zendesk changed (in 2020 or so) the behaviour of this default. Before, the field would have been hidden until a condition is met. Not, the field is shown...
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Oliver Tietze hat einen Kommentar hinterlassen
Sorry, Andrea, I don't doubt that the Zendesk gang is incredible, but leaving a customer request 12 years without action (even though MANY use cases were given), then finally starting a "research p...
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Oliver Tietze hat einen Kommentar hinterlassen
Peter Hochstrasser thanks for that useful workaround. We suffer from plenty of problems caused by the Zendesk integrated instransparent automations, especially with merging tickets. Rolling out you...
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Oliver Tietze hat einen Kommentar hinterlassen
Thank you for these very deep and also very clear insights. I consider them very helpful (much more than the documentation I found) and I'd like to encourage you to put the disctinction between 'na...
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Oliver Tietze hat einen Post erstellt
Inconsistent 'contact' references in events and audit log
Dear Zendesk, tl;dr - Please persist the contect relevant data (name, mail address, number) with event logs. We (painfully) realized that whenever a user profile is referred to in a log (event view...