Oliver Tietze
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Oliver Tietze hat einen Kommentar hinterlassen
Neil Weldon the provided Link does not work. I'd love to find this announcement to learn about the feature! Kind regardsOliver
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Oliver Tietze hat einen Kommentar hinterlassen
Hey Gabriel Ortiz .. it's what many users here requested 4, 3, 2 and also 1 year ago. And I totally agree. Unchecked should be the default, OR an option to select for your account if it's to be unc...
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Oliver Tietze hat einen Kommentar hinterlassen
We saw the change yesterday already, thanks! Still curious about the other topics, which seem to be "feature by design" and just very intransparent (sometimes, "agent@company.com" means the agent's...
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Oliver Tietze hat einen Kommentar hinterlassen
That's what I think with almost every suggestion (picked up by Zendesk Product Dev) :( Nicole - Community Manager what's the status? It's 2020 ;) Kind regards,Oliver
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Oliver Tietze hat einen Kommentar hinterlassen
Nicole, thanks for that quick response!! Has the fix already been rolled out, or will we know when changing addresses will be working again? Kind regards,Oliver
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Oliver Tietze hat einen Kommentar hinterlassen
WHAT DID YOU DO, ZENDESK Side conversations now don't allow to change/add an e-mail address anymore. Side conversations are now (under certain circumstances) sent from the agent's personal address ...
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Oliver Tietze hat einen Kommentar hinterlassen
Francis Esteban I think it's important to know (as it's also visible in your screenshot) that "triggering" the CSAT means the user gets the mail. He can reply to this mail at any point (unless the ...
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Oliver Tietze hat einen Kommentar hinterlassen
Hey Ulrich Spies ... the second issue could possibly be solved by adding the requester's e-mail additionally to the side conversation, e. g. using a macro and putting something like this in there: ...
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Oliver Tietze hat einen Kommentar hinterlassen
Thanks Andrew Soderberg for your insights on how to indivualize e-mail templates using Brands. However, this is not the solution requested many times ... ★★★ AND I STRONGLY +1 ★★★ ... as translatin...
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Oliver Tietze hat einen Kommentar hinterlassen
Nelson Oliveira and Zendesk "If someone replies to a side conversation on a closed ticket, triggers won’t be run on it even if they have side conversation conditions." Thanks for mentioning in the ...