
Oliver Tietze
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Oliver Tietze hat einen Kommentar hinterlassen
Hello Zendesk, another feature that you consider for ages. Please make it happen! We also need it! Tony Ho thanks a million times for pointing to this (well unknown) 'assume' feature. Please add th...
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Oliver Tietze hat einen Kommentar hinterlassen
Oscar, this has always been possible, but just for the e-mail content. We're talking about the e-mail template, which does the fancy header, footer, CSS part to make mails shine. But it does not al...
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Oliver Tietze hat einen Kommentar hinterlassen
Thanks for all the answers!Our setup is like this: 1 Zendesk Support instance, 50 agents, "public" userbase (>800K users)>5000 tickets a day5 SLA policies (defined by priority and special topics/t...
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Oliver Tietze hat einen Post erstellt
Identifying tickets without SLA policy
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? We don't need this on a reporting, but on an operational level, to identify those tickets that has no SLA a...
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Oliver Tietze hat einen Kommentar hinterlassen
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? I think this was the question of the original poster, and we have the same question. We don't need this on a...
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Oliver Tietze hat einen Kommentar hinterlassen
Daniel Chikanov if you intentionally want to "try out" things... My suggestion is to clone the dashboard and delete (or decide to use) the clone afterwards. Just a workaround but better than nothin...
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Oliver Tietze hat einen Kommentar hinterlassen
+1@... do you have an estimation now? Not only that the revert is missing. Also the "Undo" (Strg-Z) destroys working configurations (e. g. pressing it one time too much -> Voila, a well configured ...
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Oliver Tietze hat einen Kommentar hinterlassen
Katrin Leinweber Thanks - but I'm lost. Could you please provide a screenshot? Thanks!
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Oliver Tietze hat einen Kommentar hinterlassen
Katrin Leinweber "(Un)check the columns that you want" How can you do that? Am I missing a feature? ;) Best regardsOliver
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Oliver Tietze hat einen Kommentar hinterlassen
Hallo! Der deutsche Text ist noch wie vorher, leider fehlt auch der Link zum englischen Originaltext :(