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Oliver Tietze

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  • Use "# of Agent Replies" (or other metrics) in views

    Beantwortet

    I found out that the # of Replies is a condition ONLY possible in triggers. No Automations, no views. How could I make use of that fact, basically showing how many replies a ticket already had (in ...

  • Triggers for Side Conversations Content

    We're gladly using Side Conversations, but we're missing a condition firing on the content of the side conversations. As many of our third parties (B2B) use automated systems, we often receive an a...