Erin Boyle
Senior Product Manager specializing in workflow and time features
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Neueste Aktivität von Erin Boyle-
Erin Boyle hat einen Kommentar hinterlassen
@Brodie - no, we will not be adding additional functionality like inserting tables at this time. The editor will be the exact same editor you have in tickets today.
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Erin Boyle hat einen Kommentar hinterlassen
Hi all, Quick update here: we have started on the work to incorporate the rich text editor into macros. This will include both attachments as well as inline images. Essentially the same editing exp...
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Erin Boyle hat einen Kommentar hinterlassen
Hi all, Just wanted to let you know about a change that went out yesterday for the periodic update metric. We heard from a lot of you that essentially fulfilling this metric automatically during th...
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Erin Boyle hat einen Kommentar hinterlassen
Hi Edisa, We don't have any other planned enhancements at this time. That could, of course change, but our priorities are elsewhere at the moment. Can you tell me a bit more about who you'd like to...
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Erin Boyle hat einen Kommentar hinterlassen
Hi James, You can use the header formatting options (on both Markdown and the rich text editor in tickets), but there's no way to change the size of the normal paragraph font, no. Best,Erin
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Erin Boyle hat einen Kommentar hinterlassen
Hi Bonnie, If you're just looking to have a metric appear, and don't really care what metric it is, then one of the resolution metrics would certainly do that for you. The reason the reply metrics ...
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Erin Boyle hat einen Kommentar hinterlassen
Hi Bonnie, Make sure you have a priority set on the ticket—that's probably the most common issue we see. If you've set up only first reply time and/or next reply time, you also need to make sure ...
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Erin Boyle hat einen Kommentar hinterlassen
Hi Michael, Try this syntax to achieve an AND: tags:"tag_a tag_b" Best, Erin
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Erin Boyle hat einen Kommentar hinterlassen
Thanks, Jonathan—I've fixed it for now. If you'd like that option, just let me know and I'll change it for you. :)
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Erin Boyle hat einen Kommentar hinterlassen
Hi all, I'm about to launch a very small beta for agents who are searching for articles in the agent interface. This beta will not change the search experience for anyone in Help Center, but rath...