Renee
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Neueste Aktivität von Renee-
Renee hat einen Kommentar hinterlassen
Has Zendesk come up with a solution for this yet?
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Renee hat einen Kommentar hinterlassen
Hello, I have my help center enabled, and I have 4 different sites with 4 different departments set up on chat. I have my departments set up, with the agents set up in them and those departments ar...
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Is there perhaps a way to make it that the widget displays when the department is offline without giving the option of a dropdown to the customer to chat with another department? Seeming that I ca...
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Renee hat einen Kommentar hinterlassen
I have 3 different time zones that we work in so tried to schedule 3 different departments with my local time zone. It doesn't work. I am not sure if I have to make my Account settings 24/7 and al...
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Any advice on how to do this in Bulk? I have over 1000 questions with this. :)
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Renee hat einen Kommentar hinterlassen
I am concerned as to why search is not picking up this SKU in my articles? if you type in WTAN002 - search does not find it. What is the reason for this?
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The link that leads you to this page...we need to customize this page.
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Renee hat einen Kommentar hinterlassen
Hello. We are looking to customize the URL link that the customer clicks on. There is no branding or anything on these links that represents our brand. How do we customize this?
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Renee hat einen Kommentar hinterlassen
Stef, I have set up all of my views and triggers. 30 of them (rolling eyes emoji) and they are working well. I followed McAbes's suggestion above regarding the trigger and tag set up and then appli...
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Renee hat einen Kommentar hinterlassen
I think the point here is that once you have set the view to all agents, then all agents can view each others internal notes. The point is that only that agent should be able to view that view. ...